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Personal information and privacy policy

GENERAL PRINCIPLES

We respect your privacy and are committed to protecting it and to being transparent in our data collection and use practices. We comply with the Quebec government's Bill 25 guidelines and would like to inform you about the information we collect on this site, how we share it, with whom we share it, and why we do so.

POINT OF CONTACT

To view, correct or update your personal information collected through this Web site, please contact us.

The contact person in charge of personal data confidentiality for MHE is Mr. Raymond Vaillancourt. You can contact him by e-mail at [email protected].

You can also send him a letter at the following address: SME 117 rue Principale, Saint-André-Avellin, QC, J0V 1W0

WHY WE COLLECT AND SHARE DATA

We collect anonymous data, anonymized data and personal data. This data enables us to:

  • to ensure the proper functioning of the online tools we offer you, by checking, for example, the type of device you use to browse or the version of your browser. This data is anonymous and not shared outside this site.
  • validate your privacy choices and preferences. This data is anonymous and shared only with Google Analytics to remember your choice.
  • improve your user experience, for example by enabling us to remember your preferred language or favorites. This data is anonymous and not shared outside this site.
  • to determine what interests you on our site for statistical purposes and for retargeting our advertising offers. For example, we record the pages you visit, the time you spend on each of them, the total number of pages viewed, the entry and exit page, the proportion of the page you read and your interactions with navigation tools. This data is anonymized and transmitted to Google and Facebook, who retain it for 90 days, during which time we may retarget you to display advertising offers. After 90 days, only site usage statistics are kept anonymously. Please note that at no time are we in a position to know exactly who you are.
  • to reply to you when you request information via a contact or support request form. This data contains your full name, e-mail address and/or telephone number. This data is neither shared with third parties nor used for marketing purposes.

HOW WE COLLECT DATA AND HOW TO OBJECT TO IT

We use cookies to store anonymous data on your browser. These cookies are essential to the proper functioning of the site and we cannot guarantee your browsing experience if you refuse them. You may be unable to take advantage of certain services, receive product information or obtain responses to your requests.

We make temporary or permanent use of third-party adware and statistical analysis scripts such as Google Analytics, Google Ads and Pixel from Meta and its affiliates. If you object to us tracking your behavior in an anonymized way, you should select the "Essential cookies only" option.

We store in activity logs the personal information transmitted via contact forms at the time of submission. Unless you explicitly request otherwise, we store your information in this log in accordance with our current or future anonymization policies.

WHO CAN ACCESS MY PERSONAL INFORMATION?

Protecting the privacy of visitors to our Web site is of utmost importance to us. We use systems, policies and procedures to maintain data accuracy and protect it from loss, misuse or alteration. The personal information you submit is accessible only by those employees who need the information for business purposes, and who have been trained and made aware of this fact.

RIGHT TO OBLIVION

You have the right to request the removal of your personal information from our databases, whether you have provided it on this website or on any other digital platform we use.

When you request that your personal information be deleted, we undertake to do so in all our tools and to transfer your request diligently to the third-party suppliers who have had access to it.

Please note that third parties may refuse removal on the basis of the business relationship you have with them. We consider that we have an obligation of means and not of results if a third party does not fulfill your request diligently or successfully.

ANONYMIZING AND DELETING YOUR PERSONAL INFORMATION

We are currently working to establish retention policies and procedures for our databases to ensure that your personal information is securely anonymized or destroyed after a period of time consistent with the use of each piece of information.

IN CASE OF DISAGREEMENT

Please take the time to read and understand this website privacy statement. By using this Web site, we assume that you agree to this Privacy Statement. If you do not agree to this Privacy Statement, please do not provide us with any personal information through or while using this website.

Policy updated January 9, 2024.